Quick Answers. Clear Direction.
Find answers to common questions about Visvasa’s facility, services, and access.
- FAQ
Frequently Asked Question
Everything you need to know about how Visvasa delivers transparency, compliance, and reliability.
Our facility is designed to handle thousands of containers annually with high efficiency. We use reinforced ground paving to safely stack containers up to four high, and our 45-ton reach stackers ensure that containers are moved in and out of the yard with minimal delay.
We use specialized heavy-lift forklifts and cranes to handle oversized goods. Our technical team follows international safety standards to properly tie down (lash) and secure these large items, ensuring they remain stable and undamaged while in our care.
Yes. We have dedicated electrical "reefer" stations where refrigerated containers are plugged in. Our staff monitors these units 24/7 and conducts regular checks to ensure your cargo stays at the required temperature from start to finish.
We provide licensed storage that allows you to store imported goods without paying duties upfront. The warehouse is built to high safety standards, featuring 24/7 security and advanced fire-control systems to keep your high-value inventory protected.
Once your container arrives, we unload it and verify every item against the packing list while Customs officers supervise. For shipments belonging to multiple owners, we carefully sort and label each batch to ensure every customer receives exactly what they ordered.
We hold ISO certifications for quality and environmental management, and we are AEO (Authorized Economic Operator) compliant. This means we meet the highest international standards for security and are recognized by Customs for fast, reliable processing.
Our computers are linked directly to the Customs "ICEGATE" system. This allows us to send and receive paperwork instantly and electronically. It speeds up the clearance process, reduces manual errors, and alerts shipping lines immediately when a container is ready.
Yes. Our portal allows you to track your container's status at any time. We use digital tracking inside our yard to know the exact location of your cargo, which helps us load your trucks faster when they arrive.
We offer a fully digital experience. You can view your bills, make payments through our secure online gateway, and download your gate passes or receipts from your own office. There is no need to visit our facility just to handle paperwork.